Privacy Policy

Introduction

Gereh ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("the App").

By using Gereh, you consent to the practices described in this policy. If you do not agree, please do not use the App.

Information We Collect

Information You Provide

When you create an account and use Gereh, you may provide:

• Account information: name, email address, phone number, date of birth
• Profile information: photos, bio, gender, sexual orientation, gender preferences
• Location: city, country, and geographic coordinates for proximity-based matching
• Messages: text messages, voice messages, and audio recordings sent within the App
• Lesson data: your progress and responses in educational lessons
• Payment information: purchase history for in-app coins (payment processing is handled by Apple App Store or Google Play Store — we do not store your credit card details)
• Referral data: referral codes used or shared
• Verification data: selfie photos submitted for profile verification

Information Collected Automatically

When you access the App, we may automatically collect certain information, including:

• Device information (type, operating system, unique device identifiers)
• App usage data (features used, time spent, interactions)
• Push notification tokens
• Crash reports and performance data

How We Use Your Information

We use the information we collect to:

• Provide the core App experience: matching, messaging, and lessons
• Show you relevant profiles based on your preferences and location
• Process in-app purchases and maintain your coin balance
• Send push notifications about matches, messages, and app updates
• Verify your identity through selfie verification
• Facilitate the referral program
• Track your lesson progress and award completion rewards
• Improve the App, fix bugs, and develop new features
• Enforce our Terms of Service and Community Guidelines
• Ensure safety and prevent fraud, abuse, and unauthorized access

Sensitive Information

Gereh collects certain sensitive personal information, including your sexual orientation and gender identity. This information is collected solely to enable the App's core matching functionality and is never used for advertising or shared with third parties for marketing purposes.

Information Sharing

We do not sell your personal information. We may share your information in these situations:

• With other users: Your profile information (name, photos, bio, age, and prompts) is visible to other users during discovery and matching. Messages are shared with your conversation partners.
• Service providers: We use third-party services to operate the App:
  • Supabase — database hosting, authentication, and file storage
  • Expo — push notification delivery
  • Apple App Store / Google Play Store — in-app purchase processing
• Legal requirements: We may disclose information if required by law, legal process, or government request, or to protect the rights, safety, or property of Gereh, our users, or the public.
• Safety: We may share information with law enforcement if we believe there is a risk of harm to any person.

Data Storage and Transfer

Your data is stored on servers operated by our infrastructure provider, Supabase. These servers may be located outside of Canada, including in the United States. By using the App, you consent to the transfer of your data to these locations. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Data Retention

• Active accounts: We retain your data for as long as your account is active.
• Paused accounts: Your profile is hidden but all data is preserved.
• Deleted accounts: When you delete your account, we permanently remove your profile, photos, matches, and messages. Some data may be retained for up to 30 days in backups before being fully purged. Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics.
• Reports: Records of reports and safety incidents may be retained after account deletion to protect community safety.

Your Rights

Under Canadian privacy law (PIPEDA) and other applicable laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Delete your account and associated data through the App settings
• Withdraw consent: Stop using the App at any time; certain data processing may cease
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at privacy@gereh.ca.

Children's Privacy

Gereh is strictly for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a user under 18, we will delete their account and data promptly. If you believe a minor is using the App, please contact us immediately.

Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit, row-level database security policies, and secure authentication. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the version number. Your continued use of the App after changes constitutes acceptance of the updated policy.