Support

Contact us

Have a question, a bug to report, or feedback to share? Email us and we'll get back to you within 48 hours.

General support: support@gereh.ca
Privacy and data requests: privacy@gereh.ca

Getting started

How do I sign up?

Download Gereh from the App Store or Google Play. You'll sign in with your phone number and a one-time SMS code, then set up your profile: name, date of birth, gender, who you're interested in, location, and photos.

What are the main things I can do in the app?

Four tabs: Activities (assessments, lessons, games), My World (your connections as a living map), Chats (messaging and in-chat games), and Profile (your photos, prompts, audio, and settings).

Assessments

What's a Vibe Profile?

Your Vibe Profile is a personality snapshot built on the Big Five model (openness, conscientiousness, extraversion, agreeableness, neuroticism) plus autonomy, the most studied personality model in psychology. The 60 questions are our own, written for this app. You answer up to 10 a day, and once complete you get a portrait like The Observer or Warm Current that describes how you show up in relationships.

What's the Attachment Style quiz?

A 12-question assessment based on the ECR (Experiences in Close Relationships), the standard tool used in attachment research. It places you into one of four styles: Open-Hearted, Deep Feeler, Independent, or Guarded Romantic. Attachment styles aren't labels; they're a starting point for understanding how you connect.

How are assessments used?

Two ways. First, they help you understand yourself. Second, they power in-chat games like Vibe Compare, Connection Compare and Empathy Compare, which let you and someone you're connected with see where you align and where you complement each other.

Can I retake an assessment?

Yes. Go to Settings → Reset assessment. People change over time, so retaking every few months is welcome.

Is my assessment data private?

Your results are yours. You can optionally contribute anonymized data to our research on personality and relationships. This is opt-in only, and contributions are irreversibly anonymized before storage. You can toggle research consent separately for each assessment under Settings.

Games

What are in-chat games?

Games you can play inside any chat to keep learning about each other. Current games:

• Know Me? Quiz each other on profile details.
• Spark: A word guessing game where you decode a hidden word letter by letter.
• Or: Vote on fun "would you rather" dilemmas.
• Vibe Compare: See how your Big Five profiles align.
• Connection Compare: Compare attachment styles and see how they pair.

Coins and premium

What are coins used for?

Coins are Gereh's in-app currency. You earn them by completing lessons, and spend them on extras inside the app. Coins are not for sale: there are no in-app purchases in Gereh right now.

How do I cancel a subscription or get a refund?

Gereh has no subscriptions and no paid purchases at the moment, so there is nothing to cancel. If that changes we will say so here, and anything purchasable would be managed through your App Store or Google Play account.

Safety

How do I report or block someone?

Open the user's profile or chat, tap the menu, and choose Report or Block. Blocking hides them from you completely and they won't be able to see you either. Every report is reviewed by our safety team. For urgent concerns, email support@gereh.ca.

How do you keep Gereh safe?

We require phone verification at signup, photo verification on profiles, and a minimum age of 18. We review reports, remove users who violate our Community Guidelines, and have zero tolerance for harassment, CSAE, or predatory behavior. Read our Child Safety Policy for details.

Account and privacy

Can I pause my account instead of deleting it?

Yes. Go to Settings → Pause account. Your profile and connections are preserved and hidden while paused. Unpause anytime.

How do I delete my account?

Open the app, go to Settings → Delete account, and follow the prompts. If you've already uninstalled, you can request deletion from our website instead.

How do I download my data?

In the app, go to Settings → Download my data. You'll need a verified email on your account. You'll receive a download link by email within 48 hours; the link stays active for 48 hours after delivery.

I'm locked out of my account.

Try signing in again with the same phone number you used to sign up. If you still can't access your account, email support@gereh.ca with the phone number linked to your account and we'll help you recover it.

I found a bug or something isn't working.

Email support@gereh.ca with a short description of what happened, your device (iPhone or Android), and a screenshot if you have one. It helps us fix things faster.